Privacy Policy

1. What we collect

Your email address, the country and time zone you registered with, your support orders and their payment proofs, and the technical logs needed to keep the service secure. We do not collect data that is not needed to run the service.

2. How we use it

To operate your account, to review and confirm the supports you submit, to calculate and pay referral rewards, to send transactional email (verification, password reset, order status), and to detect fraud and abuse.

3. Who we share it with

We do not sell personal data. Payment and blockchain data required to verify a transfer is shared with the relevant network providers; email delivery is handled by our email provider. Regulators or law enforcement receive data only where we are legally required to provide it.

4. How long we keep it

Account and financial records are kept for as long as the account exists and afterwards for the retention period required by financial record-keeping rules. Verification proofs are kept with their order, since they are the basis on which a support was approved.

5. Your choices

You can request a copy of your data, ask for corrections, or close your account. Closing the account does not erase records we are required to keep, and it does not cancel a pending withdrawal.